RETURN Policy

We know there will be times when you order something and once you receive it there will be a need to return it.  We hope that does not happen often, but in the event it does, we have a few rules to manage the return process.

 

Rule 1:  Customers will be issued store credit for returned items.  No refunds will be provided.

Rule 2: Original shipping fees are non-refundable and the original shipping fees will not be provided back as store credit.

 

Rule 3: All returns must be shipped back to Moodz & Vibez Designs within 7 days of receipt.  

 

Rule 4: Any returned items sent back to us after 7 days of original receipt will be sent back to you at your expense.   

 

Rule 5: Items must be returned with all tags attached and in unworn condition.

Rule 6:  If any items are received by the customer in damaged condition, please see details below on Damaged Items.

Rule 7: The following items are considered final sales and cannot be returned: 

  • Sale Items 

  • Jewelry 

  • Pin-back Buttons 


 

Exchanges

 

Due to our ever changing inventory, we do not offer exchanges but will provide store credit.

 

Return Shipping Details

 

Payment of return shipping fees is the responsibility of the customer. Please note that we are not responsible for any returns lost in the return shipping process.  Items returned should be sent to the following address:

Moodz and Vibez Designs

12516 Palfrey Drive

Austin, TX  78727

 

Damaged items

If you receive a damaged item, email moodzandvibezdesigns@gmail.com within 7 days of delivery. In the email message please include your name, a photo of the damaged item(s), the order number and a contact phone number.   We will then be in contact with you to resolve the issue.

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