We know there will be times when you (the customer) order something and once you receive it there will be a need to return it. We hope that does not happen often, but in the event it does, we have a few rules to manage the return process.
Rule 1: You will be issued store credit for returned items. No refunds will be provided.
Rule 2: Original shipping fees are non-refundable and the original shipping fees will not be provided back as store credit.
Rule 3: All returns must be shipped back to us (Moodz & Vibez Designs) within 10 days of receipt. Please contact us via email before sending back any items.
Rule 4: Any returned items sent back to us after 10 days of you receiving the item cannot be accepted and will be sent back to you at your expense.
Rule 5: Items must be returned with all tags attached and in unworn condition.
Rule 6: If any items are received by you in a damaged condition, please see details below on Damaged Items.
Rule 7: The following items are considered final sales and cannot be returned:
Final Call Items
Due to our changing inventory we cannot guarantee the option to exchange a clothing item for a different size. But if we do have a returned item available in a different size, we will work with you to make an exchange. If an exchange is not possible, we will provide you with store credit.
Return Shipping Details
Payment of return shipping fees is your responsibility. Please note that we are not responsible for any items lost in the return shipping process. Please contact us for details on shipping back returns.
In the unlikely event you receive a damaged item, please contact us via email at email@example.com within 10 days of delivery. In the email message please include your name, a photo of the damaged item(s), the order number and a contact phone number. We will then be in contact with you to resolve the issue.